This Cancellation, Refund and Returns Policy explains how you can cancel an order or request a refund and returns for products purchased through our platform, Siddha Store (siddhastore.in).

 

Cancellation Policy

• Cancellation Requests: Cancellations will be considered only if the request is made within 30 days of placing the order. However, cancellation requests cannot be entertained if:

  • The order has already been communicated to the seller and the shipping process has been initiated.
  • The product is out for delivery. In such cases, you may choose to reject the product at the doorstep.

 

Returns and Refunds Policy

• Eligibility for Return:

  • Items must be unused, in the same condition as received, and in their original packaging.
  • The return request must be made within 30 days of purchase.

• Damaged or Defective Items:

  • If you receive a damaged or defective product, please report it to our customer service team within 7 days of receipt. After verification by the seller, a refund or replacement will be processed.

• Mismatch with Expectations:

  • If the delivered product does not match its description or your expectations, notify our customer service team within 7 days of receipt. We will review your complaint and take appropriate action.

• Products with Manufacturer Warranty:

  • For items with a manufacturer warranty, please contact the manufacturer directly for any issues.

 

Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund via email.
• If approved, your refund will be processed and credited to your original method of payment within 2 working days.

 

Late or Missing Refunds

• If you haven’t received your refund:
  • Check your bank account again.
  • Contact your credit card company; it may take some time before the refund is officially posted.
  • Reach out to your bank, as processing times can vary.
  • If the issue persists, contact us at support@siddhastore.in for assistance.

 

Sale Items

• Only regular-priced items are eligible for refunds. Sale items are non-refundable.

 

Shipping for Returns

• To return a product, send it to:
  Srinivasa Siddhas Stores,
  241, LIG Colony Rd,
  Anna Nagar,
  Madurai – 625020, Tamil Nadu.

• Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.

• Depending on your location, the time taken for an exchanged product to reach you may vary.

 

Contact Information

For further assistance with cancellations, returns, or refunds, contact us at support@siddhastore.in.